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You must be a member to login. Click on the
Key Icon that says "Click Here To Login" in the upper lefthand corner of the screen.
Simply type your E-mail address and password in the login box provided. A welcome message will appear upon successful login at the top of the page.
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If you are an existing Capitol Coffee Systems customer, you must have your account created by either someone at Capitol Coffee Systems
or please fill out our contact form. You will be asked to provide your name, email address, password, and a valid Capitol Coffee Systems account number
in order to create your account. Please note that once we create your account, it takes approximately 48 hours for your customer-specific pricing to be
generated on our website so you get the savings you signed up to receive when you created your account with Capitol Coffee Systems.
If you do not have an account set up with Capitol Coffee Systems or place an order before your pricing has been created, all pricing will display as "Request Quote." We will call you to verify your order and make sure you
receive the pricing you deserve. We
do not use list pricing because we typically charge below list for most items and do not want to alarm consumers.
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For those who are not current Capitol Coffee Systems customer, please fill out our contact form
and let us know you would like to find out more about Capitol Coffee. Someone at Capitol Coffee Systems will contact you promptly to set up your account with Capitol.
Once you have created an account with one of our sales representatives, we can also create your online ordering account within the
following 48 hours. Once again, if you do not have an account, all pricing will display as "Request Quote." We will call you to verify your order and make sure
you receive the correct pricing. We do not use list pricing because we typically charge below list for most items and do not want to alarm consumers.
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No, you may use all of the Search capabilities we provide and create a Shopping Cart; however, you do need an account so the website will reflect the special pricing your company
has been given by Capitol Coffee Systems. If you are an existing Capitol Coffee Systems customer, you must have your account created by either someone at Capitol Coffee Systems
or clicking on the words "New Member? Click Here to Sign Up For Online Ordering" next to the search box from any page. You will be asked to provide your name, email address, password, and a valid Capitol Coffee Systems account number
in order to create your account. Please note that once you create your account, it takes approximately 48 hours for your customer-specific pricing to be generated on our website so you
get the savings you signed up to receive when you created your account with Capitol Coffee Systems. For those who are not current Capitol Coffee Systems customer, click on the "Sign Up To Order Online Button" and
fill out the account set-up request form. Someone at Capitol Coffee Systems will contact you promptly to set up your pricing. If you do not have an account set up with Capitol Coffee Systems or place an order
before your pricing has been created, all pricing will display as "Request Quote." We will call you to verify your order and make sure you
receive the pricing you deserve. We do not use list pricing becuase we typically charge below list for most items and do not want to alarm consumers.
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If you do not have an account set up with Capitol Coffee Systems, have not logged in, or place an order
before your pricing has been created, all pricing will display as "Request Quote." Capitol Coffee Systems does not display list price as the mindset of our
online ordering system is custom pricing for every customer. This pricing is usually lower than the list price and therefore, we do not want to mislead
both existing and potential customers about our costs.
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The Quick Order Page is “your” list of items that you purchase from Capitol Coffee Systems at special pricing on a regular basic
The purpose of the Quick Order page is to provide a fast and easy method for you to order the merchandise your order most frequently or that is important to you.
Only a member will see/establish a Quick Order List.
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Capitol Coffee Systems provides custom pricing on the web to each and everyone of its customers, so the experience is no different than having to contact us yourselves for your pricing.
However, in order for the pages to display products, your custom price for that product must be created by our software. Typically when a new account is created it takes about
48 hours for your special pricing to reach the web. If you have a new account and have waited over 48 hours or have an existing account that you were able to order from and start
receiving this message, please contact us and we will ensure your problem will be attended to immediately.
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If you've forgotten your password, simply click on forgot password link on the member login page, enter your login email address, and we will promptly E-mail you your password.
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To add an item to your Shopping Cart, simply fill in an amount in the quantity box located near the item price. You can add an item(s) from all Searches, History and Easy Order.
To remove a product from your Shopping Cart, go the Shopping Cart page, click on Delete or set the number in the quantity box to zero (0) and update the cart.
Just click on the words "Shopping Cart" or "View Cart" located many places on the site. This will take you to the Shopping Cart page. From there you can view all the items in your cart, remove products or change product quantities, continue shopping, or proceed to Checkout.
From any page that displays a list of items, you can simply add quantities in the quantity box, select a unit of measure, and just hit add to cart next to any item to quickly
add all the items on the page to your cart. You will always see your cart contents on the left side of the screen under the product
catalog for quick reference.
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No. You can remove any product before you checkout.
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The Order History page displays your online order history with Capitol Coffee Systems. It shows you a brief summary of each order you have placed
online and allows you to re-order items directly from the history page. Please note online order history will not show orders you have phoned or faxed in
to Capitol.
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We keep our costs low by eliminating the print overhead and pass the benefits on to you via lower pricing. Our catalog is electronic and updated accordingly.
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Because Internet vendors are required to collect sales tax in any state where they have a physical presence, we must charge sales tax in those jurisdictions.
Sales tax does currently display as part of the order total on your online receipt.
Non-profit organizations will not be charged tax once if your account is established with Capitol Coffee. Our online ordering software will have this capability in the future.
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We provide the most flexible Search capabilities in the industry. With over 30 years experience in dealing with customers we know what a customer requires in order to locate a product.
You can Quick Order by SKU by entering any part of a product number. We will respond with “all” products
that meet your selection criteria. In almost all cases, these equivalent items are the same in form, fit and function as the one you searched for and will most likely
be at a substantially lower price.We always provide a Search box located near the navigation menu on your screen. Simply enter anything you want and we will respond will all products that
meet your selection criteria. The system has most products identified by “key words” and we search those “key words” as well as all of the information
associated with a product that relates to your selection criteria. We suggest that when you do not know the entire product number that you enter
whatever information you do have.
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If you have this much difficulty in locating the product you require, we just may not handle it. We do have almost 1000 products offered online and more are being added all the time. Please contact us by
clicking here and we will attempt to assist you.
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In some instances, products listed in the Capitol Coffee Systems catalog may be temporarily out of stock. If that happens, the available items in your order will be shipped immediately and any backordered items will be delivered as soon as possible. You will be E-mailed or called with the specifics of any backordered items.
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To ensure the security of our customers, at the time of checkout, Capitol Coffee Systems makes available only those shipping locations that have been approved by your company over the phone or via email with us.
If you would like add a shipping location, simply fill out required shipping information. Capitol Coffee Systems will verify that the shipping address is valid and add it into our
system, so next time you log into our website to shop, you should see your new location. If you currently only have one shipping location, we will
populate the checkout information by default. If for some reason you do not see a shipping location you have,
please contact us and we will assist you.
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Once it has been submitted online the order has been placed. To amend or cancel an order, please call
919-387-0002. Once you receive the order, you can also contact us for an easy to use process to return any/all of your order.
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We recognize the sensitive nature of your personal account information. For your protection, all information transmitted by you to us while visiting our Web site is secured using the latest technology in software encryption and security. We use the information collected to process orders and to provide you a personalized shopping experience. We also use information gathered to send promotional material about Capitol Coffee Systems from time to time. This promotional material is opt-in and users may opt-out of future mailings by following the instructions located within the mailing itself.
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Yes, Capitol Coffee Systems uses the Secure Sockets Layer (SSL) protocol and digital certificates to ensure a safe, secure transaction. We use the latest 128-bit encryption technology to keep your personal information safe. This includes your user name and password.The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet.
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We use registration information (name, shipping address, E-mail address, phone numbers, etc.) to contact customers in regards to orders placed at Capitol Coffee Systems when necessary.
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Our site uses cookies to keep track of how customers are navigating our site and to provide you with personalized content. Most browsers are initially set to accept cookies. If your browser is set to refuse cookies, you may or may not notice data inconsistencies when ordering from Capitol Coffee Systems.
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Please contact our Sales Support Team at 919-387-0002.
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